I Heart Tech Docs, Ivan Walsh, Technical Writer

Writing for the web is different that writing for a magazine, newspaper or business journal. Before writing web content, spend some time looking at how information architecture and navigation systems work.
Web Writing Tips
1. On the web, write in small digestible chucks, which fit into the information hierarchy. To create your hierarchy, outline the website as [...]

One of Amazon’s biggest sellers in recent months is Heart Surgery for Dummies. The world is now full of Do-It-Yourself (DIY) heart surgeons.

Passive voice is always bad, right? Well, not always it seems, especially when writing for the web.

Personalization has rarely been implemented well. Its failure is usually because of a lack of understanding of customer behavior.

Jakob Nielsen explains the different benefits that short versus long articles bring to your site, especially if you are running an online business.